When I purchased my ticket Melbourne to Queenstown this was the blurb;
“Change flight dates or time: No change fee. Fare differences may apply”
Yes well. The text should read “Fare differences will apply in Jetstar’s favour only no matter how cheap the airfare you choose is”. For example this airfare is $176 cheaper than the airfare I’ve paid.
But if I click on that airfare what do I get? I get this.
So I go online to Jetstar’s chat and I get this facetious bastard. Mark.
Deference aye? Nah not doing that Mark.
I received this response almost immediately, hence my question.
Maybe this live person is his own corporation. But I assume that they’re meaning that they’re human. But I’m not certain of that.
There’s that ‘deference’ again.
His wording makes me think that he’s got a rainbow flag on the back of his chair. He then throws me a stock standard response from the archives.
Does he see though? Anyway let’s cut to the chase. After being told a few times that I could not change my fare without paying a fee.
And him saying that Jetstar was a victim of bots and fare scrapers (poor Jetstar) I tried to upgrade my fare to the Max fare. He told me that my fare was already this fare so I asked to cancel it and get a Credit Voucher for the full amount.
To which he got a
I’m sure that he’s laughing his tits off right now.
But this is going further.
if you'd like to discuss further let me know, thanks
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